We are celebrating a holiday this month that might not be on your calendar…National 2-1-1 Day is today, February 11! (Get it? 2/11.) Although National 2-1-1 Day may not be as well-known as its neighbor-holiday, Valentine’s Day, we think 211 deserves lots of love too.
When you call 211, you reach a real person who can provide a connection to help, from the first hello. Through free, confidential referral services available 24 hours a day, 7 days a week, 365 days a year, 211 connects callers to resources for housing, mental health care, food, and more.
Special thanks to all the resource specialists helping to connect people to resoures!
What is 211?
211 is a vital service leveraged by millions of people across North America. Every day, clients
contact 211 to access free and confidential crisis and emergency counseling, disaster assistance,
food, health care and insurance assistance, stable housing and utilities payment assistance,
employment services, veteran services and childcare and family services.
What Does 211 Do?
No matter the situation, the specialists at 211 listen, identify underlying problems, and connect
people in need with resources and services in their community that improve their lives. In 2019
alone, 211s in the US answered over 11 million calls and almost 450,000 texts, chats and emails,
helping millions of people with life-changing support.
Why Does 211 Matter?
211 does more than “patch people through” to agencies. Instead, 211 specialists are trained
to identify root causes of a client’s problem – and connect them with a wide range of available
resources that meet all the underlying needs, not just the one that prompted the call, text or email.
No other program has its “finger on the pulse” of America’s greatest needs. It’s a vital part of
United Way’s efforts to build stronger communities and fight for the health, education and financial
stability of every person in every community. 211 makes the social services ecosystem/network
more efficient by ensuring people in need are connected to agencies that can help them.